Icon Tees Frequently Asked Questions
Product
Q: What kind of tee shirts do you use?
A: Icon Tees uses only the best name brand
blank tee shirts available, some of which
include American Apparel, Fruit of the Loom,
Hanes, Anvil, and Champion. A variety of
brands are used in order to bring you the
broadest selection of styles and colors.
Q: What sizes do you carry?
A: We usually carry all sizes Small to 3XL.
Please email us with a request for a size
that doesn’t appear to be available. Be sure
to specify the Product Name, Product ID,
Color, and Quantity. We’ll get back to you
right away with availability information.
Q: What colors and styles do you carry?
A: We only carry what you see on our site,
although, we are constantly adding new
styles and colors. If you want to see a
style or color that is not currently
available, make a request via email to
.
Q: Where do your designs come from?
A: All of our designs are original pieces of
artwork created by some of the top graphic
artists around.
Advertising
Q: Does Icon Tees have a catalog?
A: No, our website is our online catalog and
is constantly being updated with new
products. You can join our email list by
logging into the “My Account” area to
receive email updates.
Q: How can I become the “Posterchild of the
Month”?
A: Go to our Posterchild page, fill out the form, upload a picture of yourself in an Icon Tee and hit Submit. Or, take a picture of yourself wearing an Icon Tee and email it to us at .
Q: Can I advertise on your website?
A: No, but if you have a website and would
like to link to us, please
see our link exchange instructions.
Reseller
Q: Can I sell your tee shirts in my store or
on my website?
A: We wholesale our products to a select
group of boutique stores and online
retailers. To find out if you qualify to be
a reseller of our products, send an email to
and request our “Reseller
Questionnaire” form.
Q: Can I represent your line of products?
A: If you are interested in repping the Icon
Tees line of apparel, send us an email and
request a “Sales Representative
Questionnaire” form.
Orders
Q: What payment methods do you accept?
A: The easiest and fastest way to pay is by
credit card. We accept Visa, MasterCard,
American Express. We also accept Money
Orders or Pay Pal, but your payment must
clear before we ship your order.
Q: Do you accept international orders?
A: We do accept orders for international
deliveries, however, shipments outside the
U.S. are subject to extra shipping and
handling charges and fees. Duties and
value-added taxes may be required and are
the responsibility of the customer. You will
be notified of additional charges prior to
your order being processed and shipped. If
you agree to pay the charges, your order
will be completed.
Q: How much does shipping cost?
A: Shipping costs depend on the size of the
order and the shipping method you select.
Shipping costs for your order will be
calculated during checkout.
Q: How long will it take for my package to
get to me?
A: We ship in-stock items within 24 hours
(Monday - Friday, excluding holidays), and
on occasion when we can't, we'll let you
know. Shipping times depend on the shipping
method you select. UPS ground will normally
take 4-5 business days, but can take up to
7, depending on your location. UPS 2nd Day
shipping normally takes 2-3 days. UPS
overnight will arrive on the next day (from
when it ships). Overnight orders must be
placed by 11am EST to ensure same day
shipping.
International orders are shipped using
International Air Mail, which normally takes
about 1-2 weeks, but also depends largely on
the destination country's postal service.
Please allow up to 4 weeks for delivery of
International orders, since some packages
will be held up in customs in the
destination country.
Q: How can I check the status of my order
online?
A: You can check the status of your order
online by logging into your account through
the “My Account” area and using your email
address or order number to view your order.
Q: How can I change or cancel my order?
A: Log into your account through the “My
Account” area and send us an email with your
order number, a contact phone number, and a
short description of your issue. You will be
contacted within 24 hours by one of our
customer service representatives.
Q: What should I do if I receive a defective
product?
A: If you receive a defective product, you
must notify us within three days of
receiving the product to be eligible for a
return. If you do not follow this policy, we
will only accept defective items at our
discretion. See our Shipping & Returns
Policy for more detailed information.
Q: What should I do if I need a different size?
A: If the item you ordered does not fit and you would like to return it or exchange it for a differnet size, you should repackage the item just as we did and ship it back to us via UPS or insured U.S. Postal Service to the address indicated on your packing slip or shipping label. Shipping and Handling charges are not refundable. Please allow 25 days from the day you ship the return for your account to be credited. See our Shipping & Returns Policy for more detailed information.